I have received an incorrect invoice from ePass24 / ParkTrade. What do I do?

Question

Accepted Answer

If you have received an invoice from ePass24 / Parktrade for a trip on the Øresund Bridge that you believe is incorrect, please contact our customer service and they will help you with the matter.

Make sure you have the reference number, registration number and date of passage stated on the invoice when you contact our customer service.

I have received an incorrect invoice from ePass24 / ParkTrade. What do I do?

Invoice & payment

Why have I been charged 365 DKK/537 SEK?

Should I pay the invoice after updating my card information?

Which payment providers can I choose from?

Why have I received an invoice?

Why didn't I receive a confirmation email for my online ticket?

Can I pay by invoice?

How do I do download my receipts?

Why did I get a yellow card at the toll station?

How can I pay for my trip across the Øresund bridge?

Can I drive immediately after activating a blocked contract with my payment provider?

What do I do if I have paid too much for my trip across the Øresund Bridge?

What happens if I use a vehicle not connected to a contract?

Are there special rules for vehicles with disability parking permits over the Øresund bridge?

I have received an incorrect invoice from ePass24 / ParkTrade. What do I do?