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Frequently asked questions
Frequently asked questions
Search here among our most frequent questions and answers.
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Prices & discounts
My Account
The Storebælt Bridge & Brobizz
Driving on the bridge
License plate & bizz
Current
Invoice & payment
Commuter
ØresundCOMMUTER+
Driving in Norway
Business
CLUB Øresund
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Prices & discounts
My Account
The Storebælt Bridge & Brobizz
Driving on the bridge
License plate & bizz
Current
Invoice & payment
Commuter
ØresundCOMMUTER+
Driving in Norway
Business
CLUB Øresund
Prices & discounts
How much does it cost to cross the Øresund bridge?
How can I get a discount on the Øresund bridge?
How can I pay on the Øresund Bridge?
I have paid too much for my trip over the Øresund Bridge. What do I do?
Do you offer a disability discount on the Øresund bridge?
Why have you withdrawn 499 SEK/349 DKK?
How do I get a discount on the Storebælt Bridge?
My Account
Forgot my password
How can I see if my agreement is active?
Why is my contract blocked?
How do I update my credit card information?
Update contact information
How do I activate or deactivate payment via license plate reading?
Order, block, or replace bizz
Register receipt
I want to cancel my contract. How do I do it?
Log in using NemID or BankID
How do I unsubscribe from the CLUB Øresund newsletter?
Does my license plate recognition/bizz work immediately after I have updated my payment card?
The Storebælt Bridge & Brobizz
How can I register/unregister payment via license plate recognition?
How do I get a discount on the Storebælt Bridge?
How much does it cost to drive over The Storebælt Bridge?
I have paid too much after driving on The Storebælt Bridge. What do I do?
I have been charged full price via Brobizz even though I have an ØresundGO agreement. What do I do?
Driving on the bridge
When is the Øresund Bridge open?
Weather
Traffic information
Safety on the bridge
Border controls
Our pylon lights
Are there speed bumps on the Øresund Bridge?
Why are there double dotted lines in the tunnel?
How do I drive through the toll station?
Can you have more than one bizz in the car?
What do I do if I have driven the wrong way?
Is there mobile coverage on the Øresund Bridge?
Why can I not listen to all radio channels in the tunnel?
Why did I get a yellow card at the toll station?
License plate & bizz
What is the difference between license plate scanning and a bizz?
When do I need to use a bizz?
Where can I use license plate reading?
Where can I use my bizz?
Register and delete license plate
Order, block, or replace bizz
How long does it take before I can drive over Øresund Bridge after I have added my license plate?
I have both license plate recognition and a bizz. Which do I pay with at the toll station?
Can I use license plate scanning or bizz with a motorcycle?
I have a personal license plate and wish to cross the Øresund Bridge. How do I do it?
Will my bizz still work if I add a license plate to my contract?
Current
What happened to BroPas?
BroPas is now ØresundGO. Can I still use my contract?
Why are you changing the name?
Why can I no longer create iTICKETs?
Why is the SmutTur gone?
Why do I need to connect my license plate number to my bizz?
Why can I only use five different vehicles per calendar year?
When will the new terms and conditions apply to existing customers?
I am using a different vehicle than what I usually drive – what do I need to do?
May I lend my bizz to others?
What happens if I use a vehicle not connected to a contract?
Exchange rate adjustment of prices in Swedish kronor
Invoice & payment
Why have you withdrawn 499 SEK/349 DKK?
I have updated my card details, but received an invoice. Do I need to pay the invoice or will my card be charged automatically?
How do I get the contract price if I have paid full price at the toll station?
I cannot update my card details in "My Account". What should I do?
Why have I received an invoice?
Are you a business customer and want to change to invoice via email?
Why did I get a yellow card at the toll station?
Can I pay by invoice?
I have purchased an online ticket but have not received confirmation via email. What do I do?
Why have I been charged the same amount twice?
Are you a business customer and wants electronic invoicing (e-invoice)?
How can I download receipt/specification?
How can I pay on the Øresund Bridge?
Does my license plate recognition/bizz work immediately after I have updated my payment card?
Commuter
As a commuter, which contract should I chose for the Øresund Bridge?
What should I keep in mind as a commuter on the Øresund bridge?
ØresundCOMMUTER+
How do I buy ØresundCOMMUTER+ ?
What does ØresundCOMMUTER+ cost?
Hvor længe gælder min ØresundPENDLER+?
How many license plates can be connected to ØresundCOMMUTER+?
What happens if I drive a car which is not connected to the subscription?
Why can I not use a bizz for my ØresundCOMMUTER??
I have a bizz connected to my ØresundCOMMUTER contract. How do I upgrade to ØresundCOMMUTER+?
How much do I have to drive in order to save money with ØresundCOMMUTER+?
I have a payment contract with Brobizz A/S. How do I get ØresundCOMMUTER+?
How many trips can I do with ØresundCOMMUTER+?
I drive a motorcycle. Can I use ØresundCOMMUTER+?
What types of vehicles are valid for ØresundCOMMUTER+?
What do I need to do as an employer for my employees to get started with ØresundCOMMUTER+?
What are the advantages of ØresundCOMMUTER+ for me as an employer?
My employer pays for my commute. What do I – as the commuter – have to do when having the ØresundCOMMUTER+ subscription?
I want to cancel both my ØresundCOMMUTER+ subscription and my ØresundCOMMUTER contract. What should I do?
I want to cancel my ØresundCOMMUTER+ subscription. What do I do?
What happens if the withdrawal of the subscription fee fails – i.e. something goes wrong with the payment?
Driving in Norway
Does my bizz work in Norway?
What do I have to do to use my bizz in Norway?
When do I need a vehicle declaration?
Where do I find my PAN1 number?
Business
What are iTICKETs?
How do we update the contact person on our contract?
Can we change the VAT number associated with our contract?
How can we get invoices sent by email?
Are you a business customer and wants electronic invoicing (e-invoice)?
Rules for transporting dangerous goods across the Øresund Bridge
Rules and prices for special transport across the Øresund Bridge
Are you a business customer and want to change to invoice via email?
CLUB Øresund
What is CLUB Øresund?
I would like to be a member of CLUB Øresund. How do I become one and what does it cost?
How do you get the discount?
What do I do if the discount code does not work?
How do I unsubscribe from the CLUB Øresund newsletter?