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Frequently asked questions
Can I pay by invoice?
Invoice & payment
Why have you withdrawn 499 SEK/349 DKK?
I have updated my card details, but received an invoice. Do I need to pay the invoice or will my card be charged automatically?
How do I get the contract price if I have paid full price at the toll station?
I cannot update my card details in "My Account". What should I do?
Why have I received an invoice?
Are you a business customer and want to change to invoice via email?
Why did I get a yellow card at the toll station?
Can I pay by invoice?
I have purchased an online ticket but have not received confirmation via email. What do I do?
Why have I been charged the same amount twice?
Are you a business customer and wants electronic invoicing (e-invoice)?
How can I download receipt/specification?
How can I pay on the Øresund Bridge?
Does my license plate recognition/bizz work immediately after I have updated my payment card?