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Frequently asked questions
Frequently asked questions
Search here among our most frequent questions and answers.
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My Account
The Storebælt Bridge & Brobizz
Driving on the bridge
License plate & bizz
Bizz
Current
Invoice & payment
Commuter
ØresundCOMMUTER+
Driving in Norway
Business
CLUB Øresund
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My Account
The Storebælt Bridge & Brobizz
Driving on the bridge
License plate & bizz
Bizz
Current
Invoice & payment
Commuter
ØresundCOMMUTER+
Driving in Norway
Business
CLUB Øresund
My Account
Forgot my password
How can I see if my agreement is active?
How do I update my credit card information?
Update contact information
Register receipt
I want to cancel my contract. How do I do it?
How do I unsubscribe from the CLUB Øresund newsletter?
I am using a different vehicle than what I usually drive – what do I need to do?
The Storebælt Bridge & Brobizz
How do I get a discount on the Storebælt Bridge?
How much does it cost to drive over The Storebælt Bridge?
I have paid too much after driving on The Storebælt Bridge. What do I do?
I have been charged full price via Brobizz even though I have an ØresundGO agreement. What do I do?
Hur uppdaterar jag mitt betalkort till mitt rabattavtal på Øresundsbron?
Hur lång tid tar det innan jag får rabatt efter att jag lagt till Stora Bältbrons rabattavtal?
Driving on the bridge
When is the Øresund Bridge open?
Is the Øresund Bridge affected by the weather?
Safety on the Øresund Bridge
Are there speed bumps on the Øresund Bridge?
Why are there double dotted lines in the tunnel?
How do I drive through the toll station?
What do I do if I have driven the wrong way?
Is there mobile coverage on the Øresund Bridge?
Why can I not listen to all radio channels in the tunnel?
License plate & bizz
Where can I use license plate reading?
Register and delete license plate
How long does it take before I can drive over Øresund Bridge after I have added my license plate?
Can I use license plate scanning or bizz with a motorcycle?
I have a personal license plate and wish to cross the Øresund Bridge. How do I do it?
Bizz
May I lend my bizz to others?
Where can I use my bizz?
Why do I need to connect my license plate number to my bizz?
When do I need to use a bizz?
Order, block, or replace bizz
Can you have more than one bizz in the car?
Current
What happened to BroPas?
Why is the SmutTur gone?
Exchange rate adjustment of prices in Swedish kronor
Invoice & payment
Why have you withdrawn 549 SEK/359 DKK?
I have updated my card details, but received an invoice. Do I need to pay the invoice or will my card be charged automatically?
Why have I received an invoice?
I have purchased an online ticket but have not received confirmation via email. What do I do?
Can I pay by invoice?
How can I download receipt/specification?
Why did I get a yellow card at the toll station?
How can I pay for my trip across the Øresund Bridge?
Does my license plate recognition/bizz work immediately after I have updated my payment card?
I have paid too much for my trip over the Øresund Bridge. What do I do?
What happens if I use a vehicle not connected to a contract?
Gäller några särskilda regler för fordon med parkeringstillstånd för rörelsehindrade över Øresundsbron?
Commuter
As a commuter, which contract should I chose for the Øresund Bridge?
What should I keep in mind as a commuter on the Øresund bridge?
I want to cancel both my ØresundCOMMUTER+ subscription and my ØresundCOMMUTER contract. What should I do?
Hur många gånger kan jag byta registreringsnummer med ØresundPENDLARE?
Hur ändrar jag från ØresundGO till ØresundPENDLARE?
Kan jag dela mitt ØresundPENDLARE med andra?
ØresundCOMMUTER+
How do I buy ØresundCOMMUTER+ ?
Hvor længe gælder min ØresundPENDLER+?
How many license plates can be connected to ØresundCOMMUTER+?
What happens if I drive a car which is not connected to the contract?
How many trips can I do with ØresundCOMMUTER+?
My employer pays for my commute. What do I – as the commuter – have to do when having the ØresundCOMMUTER+ subscription?
I want to cancel my ØresundCOMMUTER+ contract. What do I do?
What happens if the withdrawal of the subscription fee fails – i.e. something goes wrong with the payment?
Driving in Norway
Does my bizz work in Norway?
When do I need a vehicle declaration?
Where do I find my PAN1 number?
Business
What are iTICKETs?
How do we update the contact person on our contract?
Can we change the VAT number associated with our contract?
How can we get invoices sent by email?
Rules for transporting dangerous goods across the Øresund Bridge
Rules and prices for special transport across the Øresund Bridge
What do I need to do as an employer for my employees to get started with ØresundCOMMUTER+?
Hur får jag som företagskund Grön rabatt över Stora Bältbron?
CLUB Øresund
What is CLUB Øresund?
I would like to be a member of CLUB Øresund. How do I become one and what does it cost?
How do you get the Club Øresund discount?
What do I do if the Club Øresund discount code does not work?
How do I unsubscribe from the CLUB Øresund newsletter?